“I’m the face behind the phone.”

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(Katherine C. Cohen/Boston Children’s Hospital)

 

Nikiay Kelly

Gastroenterology Scheduler, Care Team Member

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I answer frequently-asked questions using the live Web-chat feature, and I answer questions and schedule appointments by phone. I enjoy helping patients, especially when I see the impact on patient care.

I recently received a call from a new patient who wanted to see a doctor immediately. He was experiencing some stomach upset and was questioning whether he had IBD (inflammatory bowel disease.)

I was able to contact a doctor and quickly coordinate a consultation for a time that worked best for the patient. I felt really good at the end of the call because I got him the appointment and the care he needed.

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care-team-logoCaring for patients is a true team effort. Care Team highlights the dedication of the people throughout Boston Children’s who do their part to comfort and support patient families each and every day.