(Katherine C. Cohen/Boston Children’s Hospital)

Yvonne Burrowes

Lead Cashier, Food Services

I’ve been working here for 14 years, since I came to the United States from Barbados. My mother also worked in Food Services here for 21 years until she retired.

I like things to be orderly. I try to set a good example and make sure that whoever passes through this line gets a feeling of professionalism and friendliness.

It can be overwhelming for parents here. Sometimes they may need comfort or someone to talk to. I’ll make a joke or say a word of comfort or give a hug. That’s a good feeling. Human contact is one of the greatest things. But if someone is having a bad day, I let them have their day. You have to know when to back off.

I like to be in the background. I play a minute role, but we all make it come together.

Caring for patients is a true team effort. Care Team highlights the dedication of the people throughout Boston Children’s who do their part to comfort and support patient families each and every day.